Privacy Policy

Ravan Global Pty Ltd (ABN 98 698 966 399) is committed to protecting the privacy of individuals in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This policy outlines how we collect, use, store, and disclose personal information.

1. Collection of Personal Information

We collect personal information that is reasonably necessary for our business activities, including:

Name, email address, and telephone number
Business address and delivery locations
Payment and billing information
Customs and trade documentation details
Correspondence and communications with our team

We collect this information directly from you via email, phone, our website, or in person. Wherever possible, we collect information directly from the individual concerned.

2. Use of Personal Information

We use personal information for the following purposes:

To provide logistics, freight forwarding, customs brokerage, and related services
To communicate with you about your shipments, accounts, and inquiries
To process payments and maintain financial records
To comply with legal and regulatory obligations, including customs and border protection requirements
To improve our services and customer experience

3. Disclosure of Personal Information

We may disclose personal information to:

Third-party service providers (e.g., carriers, warehouses, customs authorities) as necessary to fulfil our services
Government agencies and regulators as required by law (e.g., Australian Border Force, DAFF)
Professional advisers, including accountants and legal counsel

We take reasonable steps to ensure that any third-party recipients handle your information in accordance with Australian privacy law.

4. Data Security

We store personal information securely using industry-standard physical, electronic, and procedural safeguards. Access is restricted to authorised personnel only. We take reasonable steps to protect information from misuse, interference, loss, unauthorised access, modification, or disclosure.

5. Cookies and Website Analytics

Our website may use cookies and similar tracking technologies to improve functionality and user experience. You may adjust your browser settings to disable cookies; however, this may affect certain features of the site. We do not use cookies for behavioural advertising or third-party tracking.

6. Access and Correction

You have the right to request access to the personal information we hold about you, and to request correction if you believe it is inaccurate, out of date, incomplete, irrelevant, or misleading. To make a request, please contact us at the email address below. We will respond within a reasonable period.

7. Complaints

If you believe we have breached the Australian Privacy Principles, you may lodge a complaint by emailing us. We will investigate and respond within 30 days. If you are dissatisfied with our response, you may refer the matter to the Office of the Australian Information Commissioner (OAIC).

8. Contact

For all privacy-related inquiries, access requests, or complaints, please contact us at:

Email: ceo@ravanglobalpty.site
Ravan Global Pty Ltd
Victoria 3978, Australia
ABN 98 698 966 399

9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be published on this page with an updated revision date. We encourage you to review this policy periodically.